DELIVERY + RETURNS

See below for information about the delivery & returns options in your country

DELIVERY

Shipping prices and timings vary by brand- all relevant information can be found at checkout.

We will send you an order confirmation email automatically after an order is placed.

As soon as your order is dispatched by the brand we will send an email confirming this. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

We offer free shipping for items in the UK over £100, over €150 in the EU, over $150 in the US, over AU$250 in Australia & over £250 for the rest of the world. Certain brands may be excluded from this promotion. All items that qualify for free shipping are labelled within each product and on product listing pages.

RETURNS

See below for information about the delivery & returns options in your country

Image result for royal mail logo

Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations

You’ll find a pre-paid label on your returns note in your parcel, alternatively use label-less & create a QR code by clicking the link

Open 7 days a week, early until late

Your return will be processed in approximately 7 working days

Please ensure that your completed returns form is included in your return parcel otherwise your return will not be processed.

Create Free Return

 

Alternatively you can return your item(s) to the address provided below. Please note your postage fee will note be paid for if used this way. Your refund will be processed in approximately 7 working days.

 

NETHRIAL
P.O. Box 340
Ormskirk
L39 7YW 
United Kingdom

Unfortunately we do not currently have a free international returns programme and therefore if you wish to return any item(s) from any country excluding the United Kingdom then please ship to the following address:

NETHRIAL
P.O. Box 340
Ormskirk
L39 7YW 
United Kingdom

Please ensure that your chosen courier can deliver to P.O Boxes to avoid further charges and delays.

Make sure that your returns form is included in your parcel otherwise we won’t be able to identify you to process your refund.

If your order didn’t come with a returns form or you have misplaced it you can download another one here: 

NETHRIAL PDF FILE

 

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